Jun 21 2024, 16:18
I’m looking to integrate a live chat feature into my law firm's website to enhance attorney lead generation. I’m particularly interested in strategies that can effectively turn website visitors into potential clients.
What are some best practices for implementing live chat specifically for legal services? Are there any particular features or approaches that work well in this industry? For example, should the chat be available 24/7, or is business hours coverage sufficient? Also, how should we train our team to handle inquiries to maximize conversion rates?
Any tips on selecting the right live chat software would be greatly appreciated. I’d also love to hear success stories or cautionary tales from those who’ve been through this process.
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